FAQ

1. What is DTF printing?

DTF (Direct-to-Film) printing is a full-color heat transfer process that allows you to press designs onto cotton, polyester, blends, and more — no weeding or background required.

2. What type of products can I customize?

You can customize T-shirts, hoodies, tote bags, hats, and more. We also offer custom DTF transfers so you can press your own designs at home or in your shop.

3. How do I upload my artwork?

Simply use our upload form or email your artwork to info@thirtythirty1.com. We accept PNG, SVG, PSD, AI, and PDF files.

4. Can I build my own gang sheet?

Yes! Use our Build Your Custom Gang Sheet tool to drag, drop, and arrange your artwork exactly how you want it.

5. What’s the difference between uploading and building a gang sheet?

“Upload” is for when you already have a full gang sheet file. “Build” lets you create one using individual graphics and our online tool.

6. What is your turnaround time?

  • DTF Transfers: 1–2 business days

  • Apparel printing: 3–5 business days

  • Rush orders: Available upon request

7. Do you offer bulk pricing or wholesale discounts?

Yes! We provide tiered discounts for larger quantities. Contact us for a wholesale quote tailored to your needs.

8. Where is Thirty31 located?

We're based in Dallas, Texas:
13747 Montfort Drive, Suite 208, Dallas TX 75240

9. Do you ship nationwide?

Absolutely. We ship anywhere in the United States with fast, reliable carriers like USPS, UPS, and FedEx.

10. What kind of heat press should I use for DTF transfers?

We recommend a professional-grade heat press with accurate temperature and pressure controls. Standard settings are 300–320°F for 10–15 seconds.

11. Do you offer design assistance?

Yes, our team can help clean up your files or create custom layouts upon request. Just let us know what you need!

12. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure checkout options through our website.

13. Can I order a sample before placing a large order?

Yes! You can order a single DTF transfer or one custom shirt to test our quality before committing to a bulk order.

14. Are your prints durable and washable?

Yes! Our DTF prints are long-lasting, stretchable, and fully washable. For best results, wash garments inside out in cold water and tumble dry low.

15. How do I get started?

Choose your product, upload or build your gang sheet, and place your order online. Need help? Contact us — we’re happy to assist!