Refund policy
At Thirty31, customer satisfaction is our top priority. We take pride in delivering high-quality custom products, but we understand that sometimes issues may arise. Please review our return and refund policy below.
🔁 All Sales Are Final
Due to the custom nature of our products — including DTF transfers, custom apparel, and personalized items — all sales are final. We do not offer returns or refunds on custom orders unless the product is defective or we made an error in production.
✅ What Qualifies for a Refund or Reprint?
We will offer a refund or reprint in the following cases:
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You received the wrong item or size
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The product arrived damaged or defective
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There was a printing error caused by Thirty31
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Your order was lost in transit (after verification with carrier)
To be eligible for a reprint or refund, you must notify us within 3 days of receiving your order.
📸 How to Request a Refund or Reprint
Please email us at info@thirtythirty1.com with the following:
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Your order number
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Photos of the item received
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A description of the issue
Our team will respond within 1–2 business days.
🚫 Non-Refundable Situations
We cannot offer refunds or reprints for:
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Incorrect file uploads or low-resolution artwork
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Customer mistakes in sizing or layout
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Color variations due to screen vs print differences
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Delays caused by shipping carriers once in transit
Please double-check your artwork, sizes, and addresses before submitting your order.
💬 Need Help?
If you’re unsure about file setup, print sizing, or design quality — reach out before ordering! We’re happy to assist to avoid errors.
📧 Email: info@thirtythirty1.com
📞 Phone: (318) 518-8802
Thank you for trusting Thirty31. We’re committed to delivering bold results and clear communication every step of the way.